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Transfer to another branch
From Surabaya. Only active branches in Asuransi Demo's root that your Scope covers together with the source branch.
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There is no other branch to transfer to.
Can't move here.
This reason goes on the Timeline.
The transfer is a new Timeline entry recording from, to and the last earlier entry; earlier entries are grouped under it. The Claim number doesn't change.
Withdraw on the Client's request
Staff with claim.withdraw can withdraw on the Client's request at any open status, until payment.
Can't be withdrawn now. Call 021-3199-9100.
This reason goes on the Timeline.
Write the reason. It goes on the Timeline.
The Client receives a written confirmation. Only a Workshop that holds an assignment is notified. Open RFQs and Purchase orders are cancelled.
Correct registration detailsCorrect and re-check
This Claim was rejected automaticallyIf the re-check passes, the rejection is reversed, the Claim returns to Awaiting capture, and a reversal notice is sent to the Client.
Only until the Survey starts. The Policy check re-runs after saving; status, owner and PIC don't change.
Change at least one detail.
The survey has started.
The claim is no longer open.
The incident
WIB
Shown in the Claim's own zone. Changing the zone keeps this date and time and reads them in the new zone.
The list comes from the Insurer and may include its own types.
Driver
The stored SIM isn't shown. Type a SIM to replace it; once the Driver changes, type it again to keep it.
A corrected Driver replaces the stored one, SIM included. If the SIM is left empty, the stored SIM is cleared too.
Reporter
Printed on the notice this save produces: the reversal notice, or a new rejection notice if the reasons for the rejection change.
This reason goes on the Timeline.
Assign the Workshop PIC
Candidates are the active Members of this Workshop (Demo Motor Works) who have no Overlap on this Claim.
This reason goes on the Timeline.
Change the Insurer PIC
Members who hold claim.survey, whose Scope covers Surabaya, with no Overlap on this Claim.
Dedi Kurniawan can't be PIC hereTheir Membership at Surabaya ended a moment ago. Pick someone else.
Required. Written to the Timeline.
Reassign the on-site survey
Client can't capture · Jl. Ahmad Yani 120, Surabaya · 26 Sep 2026, 09:30 WIB
Required. Written to the Timeline.
The Client gets the appointment email again, with the new Surveyor's name.
Cancel the on-site survey
Dedi Kurniawan · 26 Sep 2026, 09:30 WIB
Required. Written to the Timeline. No email goes to the Client.
ACA-26-004871
Awaiting capture (flagged)
Transfer to branchWithdraw on the Client's requestCorrect details
ACA-26-004871
Awaiting capture
Assign Workshop PIC
Claim withdrawn.
Workshop PIC assigned.
Claim corrected and re-checked.
Rejection reversed; the Claim is back at Awaiting capture.
Claim corrected and re-checked; it is still rejected.
Note added.
Note corrected.
Letter marked as delivered.
Claim transferred to Sidoarjo.
You're the PIC for ACA-26-004871The Client now sees your name and WhatsApp number.
Bayu Prasetyo is now the Insurer PICThe Client now sees their name and WhatsApp number.
Bayu Prasetyo is on itThe Client has been emailed.