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Claims

Surabaya and the branches under it

Register a Claim
You see only your branch's Claims and those of the branches under it. A Claim you registered for another branch doesn't appear here.
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Filter by:
Status: Awaiting capture
Showing 1–10 of 128Loading Claims…Show per page · Page of 13
Claims Claims with a letter to deliver
Claim numberPlate · vehicleLoss typeStatusReportedLetterLetter madeBranchInsurer PIC
ACA-26-004871B 1234 XYZ
Toyota Avanza 2021
CollisionAwaiting capture (flagged)24 Sep 2026
14:05 WIB
Surabaya–No PIC yet; call centre 021-3199-9100
ACA-26-004870L 2211 AB
Honda Brio 2023
ScrapeAwaiting capture24 Sep 2026
11:42 WIB
Surabaya–No PIC yet; call centre 021-3199-9100
ACA-26-004866W 8812 KJ
Daihatsu Xenia 2020
FloodReported23 Sep 2026
16:20 WIB
Sidoarjo–No PIC yet; call centre 021-3199-9100
ACA-26-004861L 1450 QR
Mitsubishi Xpander 2022
GlassRejected23 Sep 2026
09:12 WIB
Rejection notice23 Sep 2026, 09:13 WIBSurabaya–No PIC yet; call centre 021-3199-9100
ACA-26-004858L 6620 FA
Toyota Calya 2022
CollisionUnder survey22 Sep 2026
17:30 WIB
SurabayaDedi Kurniawan
ACA-26-004855L 9031 MN
Suzuki Ertiga 2019
TheftWithdrawn22 Sep 2026
15:47 WIB
Withdrawal confirmation22 Sep 2026, 15:48 WIBSurabaya–No PIC yet; call centre 021-3199-9100
ACA-26-004849W 3307 TA
Toyota Rush 2021
CollisionAwaiting documents22 Sep 2026
10:03 WIB
SidoarjoRina Santoso
ACA-26-004842L 7720 GH
Honda HR-V 2024
Malicious damageAwaiting estimate21 Sep 2026
13:31 WIB
Surabaya–No PIC yet; call centre 021-3199-9100
ACA-26-004838L 5512 CD
Toyota Innova 2018
ScrapeRejected21 Sep 2026
08:55 WIB
Rejection notice21 Sep 2026, 08:56 WIBSurabaya–No PIC yet; call centre 021-3199-9100
ACA-26-004833W 1188 PL
Daihatsu Sigra 2021
GlassAwaiting capture20 Sep 2026
16:12 WIB
Sidoarjo–No PIC yet; call centre 021-3199-9100
Showing 1–10 of 128Loading Claims…Show per page · Page of 13

No Claims yet

Claims registered by a Client, a Workshop or staff for your branch appear here.

No Claim matches

No Claim you can see has the number or plate “ACA-26-009999”.

No Claim matches

No Claim you can see matches these filters.

No letters to deliver

A rejection notice, reversal notice or withdrawal confirmation that can't be emailed appears here until it is marked delivered.

– means no Insurer PIC yet: call the call centre on 021-3199-9100. This screen shows no fraud flags.

These letters couldn't be emailed: the Policy has no email, or sending failed. None is marked delivered yet. A row opens the Claim, where the letter is delivered and marked delivered.

  • Needs claim.read at an Insurer: without it, or at another kind of Organisation, the 404 page in the content, with the Shell around it.
  • A branch sees its own Claims and those of the branches under it; head office sees every branch ("Every Asuransi Demo branch (head-office Membership)").
  • Search (Enter, up to 64 characters), Status, Branch, Letters and the page live in the URL: ?status=&branch=&q=&toDeliver=true&page=.
  • 10, 25 or 50 rows a page, paged on the server; a page past the last goes to the last page.
  • Letters to deliver needs claim.update and counts the letters that couldn't be emailed.
  • Times are in the owning branch's zone. A row opens the Claim in a side panel.
  • The three new statuses take the neutral chip, like every open status; fraud-signals drew Under survey in info.
  • Laid out by the settled list-page rule (one tinted card, "Filter by:", tags with counts, paging above and below, identity column pinned); its content is the code's.
  • Register a Claim is a brand button in the header for claim.create (settled with Home, in #971).
  • The list-page rule: one tinted card holding "Filter by:" with the controls, then the tags, then the table; the Claim number pinned left.
  • Letters to deliver becomes a tag with its count, hidden at 0, that filters when pressed.
  • Paging above and below: "Show 10 | 25 | 50 per page" and "Page [n] of N ‹ ›"; the list API takes the page size.
  • Letters to deliver columns: Letter (its kind as a chip) and Letter made replace Reported and Insurer PIC; the list API answers both per row.
  • Loading: skeleton rows inside the table; the filters stay, Branch disabled until the branches answer.
  • main, a new spec: once Take and Change PIC land (#818, #833), the "–" help drops "none can be assigned until Survey workspace lands" (claims.picHelp); a row already shows its Insurer PIC's name.
  • Statuses: Under survey and Awaiting documents (#798) and Awaiting estimate (#816) join the filter and the chips when those tickets land.
  • main → spec: without claim.read the page answers the 404 page in its content, with the Shell around it, in place of main's redirect to the landing page with "You don't have access to that page."
  • Statuses: every status grilled so far, so Under survey, Awaiting documents and Awaiting estimate too; a status joins once it is grilled. (11 Oct 2026)
  • Letters to deliver shows Letter and Letter made instead of Reported and Insurer PIC. (11 Oct 2026)
  • Paging follows the list-page rule: a per-page choice and a page box, above and below. (11 Oct 2026)
  • A row opens the Claim in a side panel over the list: a detail is a side panel, a form a page. (11 Oct 2026)
  • The Branch filter stays as built: enabled when the branch has branches under it. (11 Oct 2026)
  • Loading is skeleton rows inside the table, the filters staying. (11 Oct 2026)
  • The 401, 403, 429 and 504 texts, loss-type codes, and the silent redirects are the design as built. (11 Oct 2026)
  • No access is the 404 page, in the page's content only: the Shell, and in Settings the tabs and menu, stay around it. Main's redirect with "You don't have access to that page." goes. (12 Oct 2026)

From claim-registration.html, fraud-signals.html