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Fraud

Flags on every Claim, from registration to payment. Flags that name you are left out.

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Fraud flags
Claim	Raised	Flag	Severity	Involved party	Branch	Disposition	Actions
ACA-26-000098 Under survey	05 Oct 2026 09:12	Photo seen on Claim ACA-26-000141	High	Client · Budi Santoso	Surabaya	Open
ACA-26-000117 Awaiting documents	07 Oct 2026 16:40	Early claim: incident 12 days after cover started	Medium	Client · Hendra Gunawan	Sidoarjo	Open
ACA-26-000123 Awaiting estimate	08 Oct 2026 22:31	Plate differs from the Policy	High	Client · Rudi Hartono	Surabaya	Open
ACA-26-000123 Awaiting estimate	08 Oct 2026 22:31	Capture 26 km from the incident pin	Medium	Client · Rudi Hartono	Surabaya	Open
ACA-26-000123 Awaiting estimate	10 Oct 2026 11:02	Surveyor 1.4 km from the vehicle's Workshop Names staff	Medium	Staff · Dedi Kurniawan	Surabaya	Open
ACA-26-000135 Awaiting estimate	09 Oct 2026 15:20	Capture items 1.2 km apart	Medium	Workshop · Demo Motor Works	Sidoarjo	Open
ACA-26-000131 Under survey	12 Oct 2026 09:20	Same chassis as open Claim ACA-26-000108	High	Client · Wahyu Saputra	Sidoarjo	Open
ACA-26-000098 Rejected	01 Oct 2026 10:05	Photo seen on Claim ACA-26-000141	High	Client · Budi Santoso	Surabaya	Confirmed · 09 Oct 2026 Wulan Sari · case FC-0001	Open case
ACA-26-000141 Rejected	02 Oct 2026 14:22	Photo seen on Claim ACA-26-000098	High	Client · Budi Santoso	Surabaya	Confirmed · 09 Oct 2026 Wulan Sari · case FC-0001	Open case
ACA-26-000087 Rejected	24 Sep 2026 09:15	Surveyor 2.1 km from the vehicle's Workshop Names staff	Medium	Staff · Fajar Nugroho	Sidoarjo	Confirmed · 02 Oct 2026 Wulan Sari · case FC-0002	Open case
ACA-26-000064 Awaiting estimate	14 Sep 2026 08:30	Early claim: incident 4 days after cover started	Medium	Client · Lina Marlina	Sidoarjo	Confirmed · 18 Sep 2026 Wulan Sari · no case	New case
ACA-26-000123 Awaiting estimate	08 Oct 2026 22:31	Phone clock 7 minutes off	Low	Client · Rudi Hartono	Surabaya	Dismissed · 09 Oct 2026 Device or GPS limitation
ACA-26-000112 Awaiting documents	06 Oct 2026 12:10	Capture items 640 m apart	Medium	Client · Rahmat Hidayat	Sidoarjo	Dismissed · 07 Oct 2026 Explained by evidence
ACA-26-000118 Awaiting documents	05 Oct 2026 10:47	Phone clock 9 minutes off	Low	Workshop · Sinar Jaya Auto	Surabaya	Dismissed · 06 Oct 2026 Device or GPS limitation
No flags match these filters Change a filter to see more. Export is off while nothing matches.

Page of 1

Plate differs from the PolicyPhoto seen on Claim ACA-26-000141

ACA-26-000123 · Toyota Avanza 2021 · B 1234 XYZACA-26-000098 · Honda Jazz 2019 · L 1408 BSHighOpenDismissed

Open the Claim

The flag

Viewing is recorded in the audit log

400
Plate differs from the PolicyRear side read "B 1284 XYZ"; Policy B 1234 XYZClient · Rudi Hartono · raised at capture, 08 Oct 2026, 22:31 · Claim now Awaiting estimate
High
40
Photo seen on Claim ACA-26-000141Rear-bumper photo matches by hash a photo on ACA-26-000141, captured 9 days earlier on another vehicleClient · Budi Santoso · raised at capture, 05 Oct 2026, 09:12 · Claim now Under survey
High

The Claim's Risk score

Risk score

HighLowMediumFrom 2 open flags · scorer v1From 1 open flag · scorer v1

Disposition history

Not disposed of yet.

Dismissed · Data or reading errorWulan Sari · 12 Oct 2026, 14:05"Plate read from a muddy plate; chassis and engine match the Policy."

You acted on this Claim, so another reviewer disposes of its flags.

Dispose never pauses, rejects or delays the Claim.

Photo 7 of 15 · rear plate08 Oct 2026, 22:31 · Client capture

Read "B 1284 XYZ"

The evidence the flag was raised on. Its box shows the plate as it was read.

Compare with ACA-26-000141

ACA-26-000098

Vehicle: Honda Jazz 2019 · L 1408 BS
Client: Budi Santoso
Captured: 05 Oct 2026, 09:12

Photo 3 · rear bumper

ACA-26-000141

Vehicle: Toyota Agya 2020 · W 2290 NC
Client: Budi Santoso
Captured: 26 Sep 2026, 16:40

Photo 2 · rear bumper

Open ACA-26-000141

Export readyThe 6 flags these filters show · Download

Flag dismissedRisk score is now 20 · Low.

/fraud is the Fraud investigator's page, under fraudFlag.review. Without it, /fraud and everything under it answer the 404 page, as if the page didn't exist, and the menu has no Fraud item (switch "Signed in as" to try it). The menu's count is the open flags.
It covers what Approvals can't: flags raised at registration, capture and survey before a Claim reaches approval, Claims that never reach it, flags that name staff, and the case log.
One list with a Status filter (Open, Confirmed, Dismissed) and Governance tags per severity and for flags that name staff, each with its count and hidden at 0 (try both). Stage is the Claim's status. The export takes exactly the rows the filters show: Claim number, status, raised at, kind, severity, points, party, branch and the latest Disposition, with no evidence and no note.
Each open or confirmed flag carries the signal strip, toned by severity and showing its points (High 40, Medium 20, Low 5). A flag that names staff isn't counted in the score. The Claim and Actions columns stay pinned.
A row opens the flag's side panel: the flag, the Claim's Risk score, its Disposition history and its evidence, with Dispose and a link to the Claim. Compare, for a duplicate or reused media, shows the matched Claim, with both photos for reused media. Every view is audited.
Dispose takes an outcome, a reason from that outcome's list and a note of up to 1,000 characters, and shows the Risk score after. A flag can be disposed of again; its history is kept and the latest Disposition counts. Dispositions never pause, reject or delay a Claim, and never reach the Timeline.
Search matches the Claim number, the plate, the Client or the Driver. Workshop, Parts vendor and Staff each filter by the parties flags name, searched and ticked, then Apply; together they match a flag naming any party ticked. No flag names a Parts vendor yet.
A flag that names you is left out. Dispose isn't offered on a Claim where you acted (named on any Timeline entry, or its Insurer PIC), and the panel says why.
Without fraudCase.create, the Cases tab, "Export for OJK", "New case" and the case actions on confirmed rows are gone (switch to the custom Role).
Its Alerts (Risk score turned High, A flag names staff, an approver's referral, and the case deadlines) sit in the bell's Fraud queue, showing only their kind and the Claim number or the case code, and open the flag's panel or the case.

Sample data follows the prototype's Asuransi Demo (Surabaya, Sidoarjo) and seed domains.

#941, search: the Flags list API takes the search box's text (Claim number, plate, client or driver).
#941 and #944, party filters: Workshop, Parts vendor and Staff, each a multi-select with search over the parties flags name, OR-ed with each other; a Staff list never offers you.
#944, the flag side panel: the cards as drawn (the flag, the Claim's Risk score, Disposition history), the evidence in the right column, Dispose in its foot, "Open the Claim" in its head.
#938, errorCode: CLAIM_FLAG_SUPERSEDED and CLAIM_DISPOSITION_ACTED take the copy drawn here.

Spec over mockup: the route is /fraud, not /fraud/flags; the 409 is CLAIM_FRAUD_FLAG_CHANGED; the staff marker reads "not counted in the score" everywhere. (11 Oct 2026)
Dispose is hidden, not disabled, when it isn't allowed (#943); the acted notice says why. The mockup drew it disabled. (11 Oct 2026)
Only grilled statuses show as a Claim's Stage, so "Awaiting approval", "In repair" and "Paid" became grilled ones. (11 Oct 2026)
The price-deviation flag is left out: its kind and severity belong to Price lists (#867), not yet defined. (11 Oct 2026)
Drafted here, defined nowhere: the side panel's cards, the superseded error ("This flag was superseded"), and the export toast without a filename. (11 Oct 2026)
Every row opens the same example panel (ACA-26-000123's plate flag); Compare shows ACA-26-000098's reused photo. (11 Oct 2026)
Search stays, and its list API gains the filter. (11 Oct 2026)
Search covers the Claim, the Client and the Driver only; Workshop, Parts vendor and staff names, held outside claim, each get their own multi-select filter instead. (11 Oct 2026)
The Survey tab's fraud panel folds in with the Survey workspace (design 181), the next layer; the Dispose dialog is drawn here meanwhile. (11 Oct 2026)
The bell and its Alerts-open state fold in with the notifications mockup (PR #544), which adds the header to every page. (11 Oct 2026)
The flag side panel and Compare, which no mockup drew, are drawn here from the approval panel's parts. (11 Oct 2026)

From fraud-signals.html

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Fraud

No flags match these filters