Claims

[Product name]

DWDemo Motor WorksBekasi · Service advisor

–No organisation yetAccept an invitation to start

My on-site surveys

ACA-26-0048582 h 10 min left L 6620 FA · Toyota Calya 2022 Jl. Raya Darmo 45, Surabaya · 3.2 km Client can't capture

ACA-26-00484224 h left L 7720 GH · Honda HR-V 2024 Jl. Ahmad Yani 120, Surabaya · 7.9 km Appointment 13 Oct 2026, 10:00 WIB

No on-site surveys for you

Claims assigned to you for an on-site survey show here, soonest first. To capture another Claim, search for it above.

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Results in Surabaya

ACA-26-004858Under surveyL 6620 FA · Toyota Calya 2022Surabaya ACA-26-004863Awaiting captureNot yoursL 6631 KD · Suzuki Ertiga 2022Surabaya

No Claim matches “ACA-26-009999”

Search by the full Claim number or part of the plate.

New Claim for a Client here

Drafts on this phone

Collision · B 1234 XYZDraft

Started 12 Oct 2026, 09:07 WIB · Asuransi Demo · 01.203.2026.004512Only on this phone. Nothing is registered until the Client's code is entered.

Capture due

ACA-26-004881Awaiting captureB 1234 XYZ · Toyota Avanza 1.3 G 2021Registered by you, 12 Oct 2026, 09:12 WIB

Nothing to capture

A Client at your counter without a Claim? Start a new Claim above.

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Nothing to capture here

Your Roles at Asuransi Demo · Head office don't capture Claims. Use the web, or switch to another organisation.

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You're no longer a member of Asuransi Demo · Surabaya

You were removed from it. Your other organisations still work.

Asuransi Demo is suspended

Nobody can work in Asuransi Demo or its branches for now. Nothing is deleted, and your other organisations still work.

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Draft deleted

You don't have an active Membership in this Organisation, so you can't switch to it here.

The staff Claims tab shows what the Active Organisation's Permissions allow: a Surveyor's on-site surveys and search, a Workshop's New Claim, drafts and Capture due, and "Nothing to capture here" for anyone else. The header shows the Active Organisation and Role and opens the switcher; with one Membership and no Invitation it only shows them, as web's does.
"My on-site surveys" lists the Claims assigned to me for an on-site survey with no Surveyor Capture submitted yet (OnSiteSurveys), soonest deadline first. A row shows the number, the time left (to the appointment when one is agreed, else to the survey deadline), the plate and vehicle, the address and the distance from the phone (left out with location off), the reason or the appointment, and Navigate, which opens the phone's maps app at the address. A row opens its Claim.
The reason is web's label for reasonCode: Client can't capture, Integrity check failed, Damage needs a closer look, or the Other text; an agreed appointment shows as "Appointment 13 Oct 2026, 10:00 WIB".
Search uses GET /api/claims?q=, a prefix of the number or plate, within the Active Organisation's Scope: a branch Surveyor reaches neither sibling branches nor the parent. Each result shows its status chip and owning branch; "Not yours" marks a Claim not assigned to me, which I may still open and capture.
A Workshop's "New Claim for a Client here" shows with claim.create and starts FNOL. "Drafts on this phone" holds an FNOL saved before the Client's code, for the Person and Organisation that started it; Continue resumes it at the code, and Delete draft asks first, then the toast "Draft deleted". "Capture due" lists the Claims this Workshop opened by FNOL whose Workshop Capture is not submitted. A Workshop has no search: it sees only its own Claims.
Nothing to capture here: no app action in the Active Organisation (here Head office's Call centre); the switcher and Account still work. Only Invitations: no Active Organisation; Open invitations opens web's Invitations in the browser, and Sign out is the only action.
A removed or suspended Active Organisation answers 403 ORGANISATION_MEMBERSHIP_ENDED or 403 ORGANISATION_SUSPENDED with no sign-out: web's full notice replaces the screen, with Switch organisation.
The switcher is web's list from /me's memberships: grouped by root, each node with its Roles, the Active one ticked; every root that overlaps the Active Organisation's root has a Conflict chip that opens "Conflict of interest" under its header; Invitations last with its count, hidden at 0. The Platform never appears.
POST /api/auth/switch {organisationId} answers the new /me with new tokens; the app stores them, clears its query cache and returns to this tab. Progress shows on the row tapped. A refusal (ORGANISATION_MEMBERSHIP_REQUIRED, ORGANISATION_SUSPENDED) is a toast with main's copy, and the list refreshes without that Organisation.

The header holds the tab's title and, on the right, the Active Organisation as web's phone switcher face (initials, the Organisation, then the node and Role); the mockup's brand mark and the page head under it go. Only Invitations has no tab, so its header shows the brand.
One Membership, no Invitation (Budi Hartono): the Organisation shows without a chevron and opens nothing, as web's switcher does.
A lost Active Organisation is web's full notice with no header or tab bar, not the mockup's banner in the Claims tab.
Rows are web's: time left with a clock ("2 h 10 min left", "24 h left"), web's reason labels and an appointment line, main's staff status chips with icon and Tone on search results and Capture due ("Under survey", "Awaiting capture").
With a draft, Capture due is empty: the draft is the FNOL that becomes ACA-26-004881 once the Client's code passes, so both never show for one plate; after Delete draft the tab is empty.
Drafted: the search sample "L 66" and its second result ACA-26-004863 (L 6631 KD, Suzuki Ertiga 2022); the person icon on "Not yours"; "24 h left"; the Delete draft sheet ("Collision · B 1234 XYZ is only on this phone. Asuransi Demo never received it, and you can't undo this.", "Keep the draft", "Delete draft"), worded as the Client's.
No match keeps web's "Clear the search" under the mockup's line.
The refused switch's toast is main's ORGANISATION_MEMBERSHIP_REQUIRED copy, in place of the mockup's "You're no longer a member of … / Your list of organisations has been updated."
No unread Alert counts in the switcher: the app has no bell.
Switch organisation on Nothing to capture here and on the notices opens the one switcher this page draws, Surabaya's; a refused switch shows the list without the lost Organisation.
Only Invitations' Sign out goes straight to staff sign-in, with no confirm.
Left out: the mockup's "From the Workshop portal's spec" Repair evidence row (#185 isn't grilled).

ticket #694 → comment: a row shows the time left as web's Survey queue does ("2 h 10 min left"), web's reason label or "Appointment 13 Oct 2026, 10:00 WIB", and opens the Claim; Navigate opens the maps app. Search results show main's staff status chip with its icon and Tone, the owning branch, and "Not yours".
ticket #689 → comment: search reaches the Active Organisation's Scope: the results read "Results in Surabaya", the sibling-branch result is an own-branch one, and the no-match line drops "across ACA's Claims".
ticket #825 → comment: the app's "My on-site surveys" row shows the reason with web's labels for reasonCode, and the agreed appointment in its place when there is one.
ticket #695 → comment: a Capture due row shows "Awaiting capture" with its icon and "Registered by you, 12 Oct 2026, 09:12 WIB"; the Repair evidence row is left out until #185 is grilled.
ticket #698 → comment: the draft row's "Started 12 Oct 2026, 09:07 WIB · Asuransi Demo · 01.203.2026.004512"; Delete draft asks in a bottom sheet ("Keep the draft", "Delete draft"), then the toast "Draft deleted".
ticket #691 → comment: the switcher is a bottom sheet from the header with web's list: grouped by root, the Conflict chip opening "Conflict of interest", "Switching…" on the row tapped, the Invitations row with its count; a refused switch is a toast with main's copy and the list refreshes. A lost Active Organisation is web's full notice.
ticket #688 → comment: the staff header holds the tab's title and the Active Organisation with its Role (PRD G1), not the brand mark; the tab bar is Claims (a file icon) and Account.

The header on the tab roots holds the title and the Active Organisation button with the Organisation and Role; the staff tab bar has Claims and Account. (12 Oct 2026)
Deadlines read as on web's Survey queue (time left), and any date-time carries WIB. (12 Oct 2026)
Search reaches the Surveyor's own Scope: "Results in Surabaya", and the no-match line drops "across ACA's Claims". (12 Oct 2026)
The Surveyor row's reason uses web's labels, and "Appointment …" when one is agreed. (12 Oct 2026)
Status chips use main's staff labels with their icon and Tone. (12 Oct 2026)
The switcher mirrors web's: grouped by root, "Conflict of interest", "Switching…" on the row tapped, a refused switch as a toast, and the Invitations row with its count. (12 Oct 2026)
A lost Active Organisation is web's full notice. (12 Oct 2026)
Repair evidence rows are left out: #185 isn't grilled. (12 Oct 2026)
Every overlay is a bottom sheet; an action's success is a toast; progress shows only on the clicked control. (12 Oct 2026)

From staff-app.html (Surveyor home, Workshop home, Nothing here, Switcher, #628), web/survey.html, assets/shell.js, web/home.html and app/claims.html; #685, #689, #691, #694, #695, #698, #825