New Claim

Step 1 of 3 · The Policy

Toyota Avanza 1.3 G 2021 · B 1234 XYZFound

Asuransi Demo

The code goes to d************o@customer.test

Check the vehicle with the Client before you go on.

Continue

FNOL runs in the app only; web's Workshop portal has none. "New Claim" on the Workshop's Claims tab opens it, for a Person holding claim.create at a Workshop with an active MoU with the Policy's Insurer. Each step is a pushed screen: Back and the title, no tab bar.
Find the policy sends POST /claims/fnol/lookups {policyNumber, plate} (lookUpFnolPolicy), both values normalised, with its spinner on the button. It answers the Insurer, the vehicle and the contacts masked (PLT-15); nothing exists yet.
Refusals are alerts at the top of the form: 404 CLAIM_POLICY_NOT_FOUND, also for an Insurer without an active MoU, marks both fields; 409 CLAIM_POLICY_NO_CONTACT names the Insurer's hotline; 429 CLAIM_POLICY_LOCKED counts down its retryAfter (five wrong codes pause the Policy for FNOL for 15 minutes); 403 CLAIM_OVERLAP answers a Person who also holds a Membership at the Insurer; 429 RATE_LIMITED counts down too many lookups from one network.
The code goes by email only, so a Policy without an email is "no contact".
Found shows the vehicle, the Insurer and the masked email; Continue opens the incident. The lookup lives 15 minutes, and the steps after it finish inside that.

The alerts keep the mockup's titled copy, settled at its review: "No policy found" also covers an Insurer without an MoU, "You also work for …" answers CLAIM_OVERLAP, "This policy is paused for new Claims here" the lock. Main's error texts are one line each ("Policy not found.", "No code can be sent. Call {hotline}.", "You're on two sides of this claim; view only.").
Sample data: Asuransi Demo and its call centre 021-3199-9100 for the mockup's ACA and "1500 456"; Demo Motor Works · Bekasi for Autoprima Fatmawati; the prototype's Policy and vehicle.
Drafted: "Asuransi Demo's call centre" in the no-contact line, which names the number's owner.
The mockup's note on SMS goes: the code goes by email only.

ticket #697 → comment: Step 1 is a pushed screen with Back and "New Claim", the step line "Step 1 of 3 · The Policy" and its bar; Find the policy shows its spinner on the button; Found shows the vehicle, the Insurer, "The code goes to {masked email}" and "Check the vehicle with the Client before you go on.", then Continue.
ticket #697 → comment: The refusals are titled alerts at the top of the form, with the Insurer's name and its hotline; their copy lives in fnol, as main's error texts are one line each.

The app is drawn in the phone frame; at phone width the frame drops. (12 Oct 2026)
Pushed screens (a Claim, FNOL) have a back button and the title only, and no tab bar. (12 Oct 2026)
Codes go by email only; no screen shows SMS or WhatsApp as a channel. (12 Oct 2026)

From staff-app.html (FNOL · Policy, #628); #476, #685, #697; main's lookUpFnolPolicy and its error codes