Page not found

The page you are looking for does not exist or has moved.

Survey queue

Open Claims at Surabaya and the branches under it awaiting capture, under survey or awaiting documents, sorted by time left.

Something went wrong on our side. Try again in a moment.

Filter by:

Loading the queue…Show per page · Page of 1

Survey queue
Claim	Deadline	Plate · vehicle	Loss type	Capture	PIC	Branch	Actions
ACA-26-004868 Under survey	40 min overdue	L 3310 BK Toyota Avanza 2021	Collision	Client · 19 of 19	Rina S.	Surabaya
ACA-26-004872 Under survey	1 h 15 min	L 2231 KM Honda HR-V 2023	Collision	Client · 19 of 19	Call centreDedi K.	Surabaya
ACA-26-004849 Awaiting documents	Reminder 28 Sep 2026	W 3307 TA Toyota Rush 2021	Collision	Client · 19 of 19	Rina S.	Sidoarjo
ACA-26-004858 Under survey	5 h 05 min On-site	L 6620 FA Toyota Calya 2022	Collision	Surveyor · 0 of 9	Dedi K.	Surabaya
ACA-26-004871 Awaiting capture	Dispatch in 31 h	B 1234 XYZ Toyota Avanza 2021	Collision	Client · 12 of 19	Call centreRina S.	Surabaya
ACA-26-004870 Awaiting capture	Dispatch in 44 h	L 2211 AB Honda Brio 2023	Scrape	Client · 4 of 19	Call centre	Surabaya



No Claim matches No Claim in the queue matches this filter.

Loading the queue…Page of 1

Nothing to survey

No open Claims at Surabaya or the branches under it are awaiting capture, under survey or awaiting documents.

No Claim matches

No Claim in the queue has the number or plate “ACA-26-009999”.

Viewing fraud signals is recorded in the audit log. A row opens its Claim.

You're the PIC for ACA-26-004871The Client now sees your name and WhatsApp number.

Dedi Kurniawan took ACA-26-004872 firstIf it should be yours, ask someone who can change its PIC.

You can't take ACA-26-004870You also work for Demo Motor Works, the Workshop the Client chose. That's an Overlap: you can read this Claim but not act on it.

Needs claim.survey at an Insurer; without it, the 404 page and no Survey item in the menu. The menu's count is the queue's.
Rows are open Claims in the Scope at Awaiting capture, Under survey or Awaiting documents; head office sees every branch. Sorted by time left.
The timer reads the Claim's next promised date: the survey deadline once capture completes, the 48-hour dispatch while it waits.
Queue and Mine (where you're the Insurer PIC) take the same search and filters. A row opens its Claim.
Take shows only on an unassigned Claim, to a holder of claim.survey whose Scope covers its branch. It makes you the Insurer PIC; there is no "untake". Its progress shows on the button and its result is a toast: taken, already taken (the row reloads with the PIC) or an Overlap.
A holder of fraudFlag.read sees a strip beside each flagged row, counting its open fraud signals, the row in the Tone of the highest; hovering names each flag. Without the key there is no strip. Each view is audited. No Risk score shows here.

Sample data follows the prototype's Asuransi Demo (Surabaya, Sidoarjo); 181's real insurer, branch and people are replaced.
The "already taken" toast's second line, the search-none and the error texts are drafted here; the error is the Claims list's.
Every row opens the same example Claim, ACA-26-004871, in the state that fits.
An Overlap on Take is a toast, as #831 and the feedback rule have it; 181 drew it as a banner.
The Mine tab drops the Actions column: a Claim there is already yours.

#831, the list-page rule: one tinted card holding "Filter by:" with the search and the segmented filter, then the table, paged above and below with "Show 10 | 25 | 50 per page" and "Page [n] of N ‹ ›"; the Pager and skeleton rows come from #971.
#816, paging: the queue API takes the page size, as the Claims list will.
#831, Mine: keeps the search and the segmented filter, as #819 applies them to both views.
#831, search matched nothing: "No Claim matches" with "Clear the search", as drawn.

The strip counts the open fraud signals and names each in its tooltip; no Risk score, which serves Gates and reviewers, not the Surveyor. (11 Oct 2026)
The filters stay one segmented control, All | Self-capture incomplete | Needs on-site | Past deadline, inside the card's "Filter by:" row; no Governance tags. (11 Oct 2026)

From design/181-survey-workspace-documents-and-ocr.html, #831, #819