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Support access

Let one of our Operators look at your data, read-only, to help with a problem. Access ends by itself, and everything they open is listed here.

Grant support access

Operator's email

Ask the Operator who is helping you for their email.

Operator's email

This email doesn't belong to one of our Operators. Check it with the person helping you.

This Operator already has support access at this level. Revoke it first to grant new access there.

Ask the Operator who is helping you for their email.

Where is the problem?

What the Operator will see

Asuransi Demo (the whole company)Its own records
Region JawaIts own records
JakartaHidden
SurabayaEverything
Region SulawesiHidden
MakassarHidden

Asuransi Demo (the whole company)Everything
Region JawaEverything
JakartaEverything
SurabayaEverything
Region SulawesiEverything
MakassarEverything

Where is the problem?

What the Operator will see

SurabayaEverything

For how long?

1 hour 4 hours 24 hours 3 days

It ends by itself. To keep going after that, grant it again.

Reason

Say what the problem is, so the Operator knows where to look.

Never shown to OperatorsSealed Quotes, unmasked NIK and NPWP, identity documents, fraud flags and the claim score, and the audit log. They can't change anything.

Grants

No support access yetOnce you grant it, it's listed here with everything the Operator opened.

Ayu LestariActive · ends 17:30 WIB
ayu.lestari@platform.test · Surabaya12 Oct 2026, 13:30 to 17:30 WIB · granted by Andi Pratama · no requests yet
Claim CLM-DEMO-2026-000123 still shows Registered after the correction.

Activity
Dimas PratamaActive · ends 14:30 WIB
dimas.pratama@platform.test · Surabaya12 Oct 2026, 10:30 to 14:30 WIB · granted by Dewi Lestari · 132 requests
Policy POL-DEMO-000045 doesn't show its latest endorsement.

Activity
Dimas PratamaRevoked
dimas.pratama@platform.test · Surabaya12 Oct 2026, 10:30 to 14:30 WIB · granted by Dewi Lestari · 132 requests
Policy POL-DEMO-000045 doesn't show its latest endorsement.

Activity
Dimas PratamaExpired
dimas.pratama@platform.test · Asuransi Demo8 Oct 2026, 12:00 to 16:00 WIB · granted by Andi Pratama · 23 requests
Policy import of 7 Oct stopped at row 1,204.

Activity
Ayu LestariEnded by the Operator
ayu.lestari@platform.test · Surabaya2 Oct 2026, 09:00 to 13:00 WIB · granted by Dewi Lestari · 9 requests
A Surveyor can't see the Claims of Surabaya.

Activity