The screens decided in the grilling of Client web capture and media integrity, in Harbour Bold. Every live capture runs in the app, for Clients, Surveyors and Workshops. Each screen has its states in a row above it, including loading, error and success.
ACA processes your data to handle this claim. Read what we collect and why.
Without your agreement the app can't collect photos or documents. Our call centre can register the claim with you.
Call 1500 456/claim?policy=…&plate=… opens the app when installed (Universal Link / App Link), prefilled.client: mobile with body tokens.retryAfter and sends nothing.Stand next to your vehicle with location on. Progress is saved on this phone, so you can stop and come back.
POST /client/claims with an Idempotency-Key; a retry sends the same key. Maps are self-hosted PMTiles drawn with MapLibre.You can continue without it. The Surveyor decides whether it's needed; the STNK also shows the engine number.
Matikan aplikasi lokasi palsu untuk melanjutkan.
Your phone is reporting a location from a mock-location app. The camera opens again once it reports your real location.
Move near a window or outside for a moment. The camera opens as soon as there's a fix.
mocked, iOS isSimulatedBySoftware): no camera at all, a danger notice; each refused attempt is a high signal.Next, your documents.
The AI looks for blur, darkness, the vehicle and a readable plate. Up to 30 seconds.
15 photos ·
You can continue now. The check still runs in the background, and your photos show "Not AI-checked" to the Surveyor until it finishes.
If a photo turns out unclear, the Surveyor may ask you for it again later, when you may no longer be next to the car.
The photo check isn't answering right now. Your photos are safe on this phone. Try again, or continue: the check runs later and the Surveyor sees the result.
Take a photo of each document. We read it for you; check and correct the fields.
No partner workshop matches. Try another name or street.
Keep the app open until this finishes. ACA starts checking once every photo has arrived.
The photos on this phone have been cleared.
capture.completed is recorded when the last original lands and its SHA-256 matches; only then is the Capture complete. The Surveyor sees each photo as it arrives.We received your photos. A Surveyor checks them today.
I'm free after 14:00 if the Surveyor needs to see the car.
To withdraw now, call 1500 456: the SPK has been issued.
ACA stops handling it and emails you a written confirmation. You can't undo this here.
Claim ACA-26-000123 is waiting for photos of your vehicle. For your security, photos are taken only in the app.
Already installed? Open in the app
Claim numbering, loss types and how capture works, for Asuransi Central Asia and every branch.
Extra fields, photos and documents added to a form. The form's own fields can't be changed.
A theft has no vehicle photos; the Client goes straight to the documents.
Asked by ACAThen the photo check: one AI pass, with Retake or a reason per flagged photo.
Each document is one card with its own photo; OCR fills its fields.
Then "Send the claim to ACA".
The EXIF, reuse and plate checks run on each original as it arrives: 7 to go.
Signals for you to judge, never proof. Fraud signals owns their disposal.
AI: the plate isn't readable. Client's reason: "Rear plate missing after the collision."
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