ACA-26-004871

Asuransi Demo needs 3 more thingsSend them to keep your claim moving.

Being checked

Toyota Avanza 1.3 G 2021 · B 1234 XYZ

Send them to keep your claim moving. We only ask once.

Send them to keep your claim moving. We only ask once.

Your Surveyor sees what you've sent. Send the last one when you can.

Proof of annual tax paymentYour STNK tax lapsed on 02 Sep 2026Sent 27 Sep 2026, 10:02 WIB Take photo Sent
Rear side photoThe plate wasn't readableSent 27 Sep 2026, 10:04 WIB Take photo Sent
Engine number photoYour Surveyor asks again Take photo

Photos are taken live, with your location, as before. Can't do it here? Bring the papers to any Asuransi Demo branch.

Your claim is back with your Surveyor, Dedi Kurniawan.

Back to my claim

Asuransi Demo no longer needs thisYour Surveyor already has the engine number photo. The list is up to date.

The Document request email's button links to the Claim's tracker on web's domain, /claim/claims/{id}, a Universal Link and an App Link: the app opens on this Claim with the request on top, and Send them shows the requested items. Without the app, Client web shows the install card. Signed out, or signed in on another Policy, the link opens sign-in first, then the Claim (#797).
Only the requested items show, from the one list: documents and vehicle-photo retakes, each with why it is asked (GET /client/claims/{id}/document-request, #808). The Claim's tracker shows the same request card while any item waits.
Take photo opens the live camera with the template's rules: location and time stamped, no gallery (CLI-04). A document item may take several pages. The answer posts once the photo is taken (POST …/items/{itemId}/answer), with the spinner on that item's button, and is kept on the phone until it lands.
A sent item shows "Sent" and when. A partial answer keeps the Claim in Being checked; the last item in returns it to Survey (the staff side's Under survey), and the Surveyor gets an Alert.
An item that is no longer waiting (the Surveyor waived it, or staff uploaded it at a branch) answers 409 SURVEY_ITEM_NOT_WAITING: a toast, and the list reloads.
The Client may instead bring the papers to any branch, where staff upload them.

Drafted: the not-waiting toast "Asuransi Demo no longer needs this" / "Your Surveyor already has the engine number photo. The list is up to date.", and its header "Asuransi Demo needs 2 more things" (#797's "{insurer} needs N more things").
"Opened from the email" keeps design 181's Claim card; the full tracker with the same card on top is the tracker's Document request state.
Copy is #797's final en: "{insurer}" is "Asuransi Demo", never "ACA", and the Surveyor is the sample's Dedi Kurniawan.
Date-times carry the zone, "27 Sep 2026, 10:02 WIB", per the prototype's rule; #797 writes them without it.
Some sent shows two of three in, as design 181 draws it ("1 thing left"); the staff Documents tab's request card is drawn earlier, at 1 of 3.
The header is the Claim's number with Back to the tracker, as design 181's back link reads.

ticket #797 → comment: the request screen's four states as drawn, plus the spinner on Take photo while an answer posts and the not-waiting toast's copy; date-times carry "WIB"; "Back to my claim" lands on the tracker at Survey.

The app is drawn in the phone frame; at phone width the frame drops. (12 Oct 2026)
Signed in, the language lives in the Account tab only: this header has no language pill. (12 Oct 2026)
A Document request card sits on top of the tracker while items wait (#797, design 181). (12 Oct 2026)

From design 181's app-requested, #797 and #808, and the staff Documents tab's request card