Claim ACA-26-004871

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Asuransi Demo needs 3 more thingsSend them to keep your claim moving.

Being checked Survey Estimate and approval In repair Ready for pickup Done Settlement Rejected Withdrawn

Toyota Avanza 1.3 G 2021 · B 1234 XYZ

Incident: Collision, 24 Sep 2026, 09:40 WIB
Next: Survey by 26 Sep 2026, 16:00 WIB; Send 3 items; Survey by 30 Sep 2026, 16:00 WIB; Estimate by 01 Oct 2026, 16:00 WIB; Ready by 09 Oct 2026, 17:00 WIB

Reported24 Sep 2026
Being checked
Survey
Estimate and approval
In repair
Ready for pickup
Done

Reported24 Sep 2026
Being checked25 Sep 2026
Survey
Estimate and approval
In repair
Ready for pickup
Done

Reported24 Sep 2026
Being checked25 Sep 2026
Survey27 Sep 2026
Estimate and approval
In repair
Ready for pickup
Done

Reported24 Sep 2026
Being checked25 Sep 2026
Survey27 Sep 2026
Estimate and approvalSPK 02 Oct 2026
In repair
Ready for pickup
Done

Reported24 Sep 2026
Being checked25 Sep 2026
Survey27 Sep 2026
Estimate and approvalSPK 02 Oct 2026
In repair02 Oct 2026
Ready for pickupAt Demo Motor Works
Done

Reported24 Sep 2026
Being checked25 Sep 2026
Survey27 Sep 2026
Estimate and approvalSPK 02 Oct 2026
In repair02 Oct 2026
Ready for pickup09 Oct 2026
Done11 Oct 2026

Reported24 Sep 2026
Being checked25 Sep 2026
Survey27 Sep 2026
Settlement
Done

Reported24 Sep 2026
Being checked25 Sep 2026
Survey26 Sep 2026
Rejected27 Sep 2026 · we emailed you the written notice

Reported24 Sep 2026
Withdrawn25 Sep 2026 · you withdrew it

Asuransi Demo person in charge

DKDedi Kurniawan Surveyor

WhatsApp

Call 031-555-9142

The Surabaya branch

Call 021-3199-9100

Asuransi Demo's call centre

Contact Asuransi Demo's call centre

Workshop

Demo Motor Works Your choice

Call 021-3199-9100

Asuransi Demo's call centre, until the workshop takes on your claim

Contact Asuransi Demo's call centre

Workshop person in charge

BHBudi Hartono Demo Motor Works

WhatsApp

Notes

25 Sep 2026, 10:12 WIB · Asuransi Demo
We received your photos. A Surveyor checks them today.
25 Sep 2026, 10:20 WIB · You
I'm free after 14:00 if the Surveyor needs to see the car.

Can't be withdrawn now. Call 021-3199-9100.

Note sent to Asuransi Demo

Claim withdrawnWe emailed you a written confirmation.

The tracker reads GET /client/claims/{id} (ClientClaimView): the Client status, the incident, both sides' person in charge, the next promised date (nextDue) and the notes. The vehicle is the Policy's. Back returns to Claims; the tracker has no tab bar.
The stepper is main's Client status: Reported, Being checked, Survey, Estimate and approval, In repair, Ready for pickup, Done. Its markers carry no numbers. Settlement (a valuation, a theft's waiting period or a cash offer) takes the place of the repair steps; Rejected and Withdrawn end the stepper where they happened. A Document request turns the status back to Being checked until everything is in.
Next shows nextDue's label and time; with none, the row goes.
Each side's person in charge has one contact button: the named Member's WhatsApp, else their branch's phone (the assigned Workshop's on the Workshop side), else the Insurer's call centre (ClaimPic.contact). Until release the Workshop is only chosen, so its side shows the call centre (callCentre). An Insurer with no call-centre number shows "Contact Asuransi Demo's call centre" with no button.
While any requested item waits, the Document request card sits on top, Next reads "Send 3 items", and Send them opens the requested items (#797).
Notes shared with the Client are listed oldest first. A note to Asuransi Demo goes at any status, Withdrawn and Rejected included (POST /client/claims/{id}/notes, up to 2,000 characters); its photos come only from the live camera, up to 10 (attachmentIds name live captures only). Send shows its spinner, then a toast; 429 CLAIM_NOTES_TOO_FAST is an alert at the top of the note.
Withdraw asks in a sheet with a reason (1 to 500 characters), and a toast confirms; the written confirmation is emailed (POST /client/claims/{id}/withdrawal). Once the SPK is issued or a settlement accepted, main answers 409 CLAIM_WITHDRAWAL_CLOSED, an alert at the top of the sheet; In repair and Ready for pickup say so in a banner instead of the button.

Drafted: the Next labels "Survey by …", "Estimate by …" and "Ready by …" on main's nextDue (the mockup's "survey by" and "Ready by", reworded); the dates of each step; "At Demo Motor Works" under Ready for pickup; "27 Sep 2026 · we emailed you the written notice" under Rejected.
Drafted: "Workshop person in charge" and "Workshop" (from the mockup's "ACA person in charge"); "Your choice"; "Asuransi Demo's call centre, until the workshop takes on your claim"; "The Surabaya branch" and its number 031-555-9142; "Asuransi Demo's call centre" under the fallback; the camera button "Add a photo" and the photo line "Taken 25 Sep 2026, 10:18 WIB".
Main's copy: "Can't be withdrawn now. Call 021-3199-9100." (CLAIM_WITHDRAWAL_CLOSED) in the refused sheet and, ahead of it, in the In repair banner, which replaces the mockup's "To withdraw now, call 1500 456: the SPK has been issued."; "You're adding notes too fast. Try again in {retryAfter}." (CLAIM_NOTES_TOO_FAST).
The note box stays at every status, as main takes a note on a Withdrawn or Rejected Claim; the mockup hides it once withdrawn.
The tracker has a back arrow and no tab bar, where the mockup drew the tab bar on it.
The Workshop side is left out of Rejected and Settlement, which have no repair, and both sides out of Withdrawn, as the mockup does.
The head card follows design 181's Claim card: status chip, vehicle, then key and value rows, its Next row the next promised date; the stepper no longer repeats it under the current step.
Status chip Tones and icons: info for a Claim in progress, success for Ready for pickup and Done, danger for Rejected, neutral for Withdrawn. The mockup gives info and neutral only.
Newer sources won: main's stepper (with Survey and Done, "Ready for pickup") over the mockup's five steps; main's two PICs and the contact fallback over the mockup's one WhatsApp button; main's camera-only note photos over #180's "Client notes have no attachments" (as the brief settles); #797's request card.

ticket #673 → comment: the stepper is main's seven Client statuses with Settlement, Rejected and Withdrawn as outcomes; the head card shows status, vehicle, incident and the Next row from nextDue; there is no tab bar, Back returns to Claims.
ticket #673 → comment: both sides' person in charge, each with one contact button falling back WhatsApp → branch phone → call centre ("Call 021-3199-9100"), and "Contact Asuransi Demo's call centre" with no number; the mockup's one WhatsApp button is superseded.
ticket #673 → comment: the note box stays at every status and takes live-camera photos ("Add a photo"); CLAIM_NOTES_TOO_FAST is an alert at the top of the note. Withdraw's sheet shows CLAIM_WITHDRAWAL_CLOSED as an alert at its top, and In repair and Ready for pickup show it as a banner in place of the button.
ticket #797 → comment: the request card on top of the tracker, its Next row "Send 3 items", and Send them opening the requested items.

The app is drawn in the phone frame; at phone width the frame drops. (12 Oct 2026)
Signed in, the language lives in the Account tab only: this header has no language pill. (12 Oct 2026)
The tracker shows both PICs (Insurer and Workshop), each contact falling back WhatsApp → branch phone → call centre, and main's stepper (Reported, Being checked, Survey, Estimate and approval, In repair, Ready for pickup, Done). (12 Oct 2026)
A Document request card sits on top of the tracker while items wait (#797, design 181). (12 Oct 2026)

From client-capture.html's C7 (#180), main's ClientClaimView, ClaimPic, notes and withdrawal operations, model/status.go and clientClaimStatus, and #797 with design 181's app-requested